Cancellation Policy

Inquiry & Booking » Cancellation Policy

Handling of your cancellation  (Covid-19  see below)

If you can't travel, please send a written notification per e-mail or fax to us.

A compensation of the total letting charge  is calculated as follows by the owner:

  • starting at the date of signing the contract unitl 75 days before arrival date
  • 30%
  • from 74 days till 45 days before arrival date
  • 50%
  • from 44 days before arrival date
  • 100%

 With bookings for the next year

  • the advance payment of 20 % will be kept by the owner when cancelling up to the beginning of January
 
  • from due date of the 2nd payment until 75 days before arrival date
  • 30%
  • from 74 days till 45 days before arrival date
  • 50%
  • from 44 days befroe arrival date
  • 100%

 We recomment that you'll effect a travel cancellation insurance for your journey.

 Cancellation Covid-19

For the year 2021 - during the Corona Pandemic the following new customer-friendly clause applies in addition to the normal travel cancellation rules:

If new travel restrictions are imposed by the Spanish government due to the Covid-19 crisis, you will be refunded almost the full amount of the rental already paid. Only 100 € + 21% IVA will be retained from the amount paid as a handling fee. The same applies if you are not allowed to leave your place of residence on the day of your arrival due to Covid-19 restrictions.  Here you have to provide proof. Once you have moved into the house, there is no refund of the rent. In the event that family members or members of your travel group fall ill with Covid-19 during your stay, you must report this.